What is your return policy?

Our return policy allows you to return any unused or defective products within 30 days of purchase. Please visit our Returns & Exchanges page for detailed instructions and eligibility criteria.

How can I contact your customer support team?

You can reach our customer support team by emailingsupport@meltingforest.comor by using the contact form on our Contact Us page. Our dedicated team is available to assist you from Monday to Friday, 8 AM to 5 PM (PST).

Do you offer international shipping?

Yes, we offer international shipping to most countries. Shipping costs and delivery times may vary depending on your location.

What payment methods do you accept?

We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover. Additionally, we also offer the option to pay via PayPal & ShopPay for your convenience.

How can I track my order?

To track your order, simply log in to your account and go to the "Order History" section. You'll find a tracking number and a link to our shipment tracking page there. If you placed an order as a guest, you can enter your order number and email address on the Order Tracking page to check the status of your shipment.